Plain-Language Summary
- By giving us your email, you agree we can reach out to you about Hot Neon Learning news and offers.
- You can unsubscribe whenever you like, and we will honour it quickly.
- We guard your information and never sell it.
1. Who We Are
Hot Neon Productions Limited (“Hot Neon,” “we,” “our,” or “us”) operates hotneon.ca from Calgary, Alberta, Canada. We design and deliver communications and digital learning products for clients in Canada and the United States.
2. Scope of this Policy
This policy explains how we collect, use, disclose, and protect “personal information” as defined under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), related provincial statutes (e.g., Quebec’s Law 25), and other applicable privacy laws. It also outlines how we meet the consent and unsubscribe requirements in Canada’s Anti-Spam Legislation (CASL).
3. What We Collect
| Type of data | Examples | How we collect it |
| Contact details | Name, email address, phone (optional) | Contact- or download forms, newsletter sign-ups, event registrations |
| Anonymous Usage data | Pages visited, links clicked, referring URL, approximate location | Cookies, server logs, analytics tools |
We do not intentionally collect sensitive categories such as health or payment information on hotneon.ca.
4. Why We Collect It
| Purpose | Legal basis (PIPEDA fair-information principles) |
| To send you educational, marketing, or business updates you request or that we reasonably believe may interest you | Consent & Identifying Purposes |
| To respond to inquiries or provide services you request | Consent & Identifying Purposes |
| To maintain, secure, and improve our website | Legitimate business needs, provided collection is limited and proportionate |
| To meet legal or contractual obligations (e.g., security-incident logs) | Compliance |
5. Email Marketing & CASL Compliance
- Consent first: We will only send commercial electronic messages (CEMs) with your express consent or an applicable implied-consent relationship as defined by CASL.
- Unsubscribe anytime: If you sign up for our mailing list, every email contains a clearly visible unsubscribe link. Opt-out requests are processed within 10 business days. If you specifically request information from us through our contact form, you are not subscribed to any recurring communications from us.
- No selling: We respect your data and trust and will never sell, rent, or trade your email address or other personal information to third parties.
6. Disclosure to Service Providers
We may share personal information with vetted vendors who help us host the website, deliver email, analyze performance, or store data. These vendors only process your information on our instructions and under confidentiality obligations. We do not permit them to use or disclose it for their own marketing.
7. International & Inter-provincial Transfers
Hot Neon’s primary servers are in the US and Canada, but some service providers (e.g., email-delivery or analytics platforms) may process data in other jurisdictions. Where data is transferred outside Canada or outside Quebec in the case of Quebec residents we use contractual and technical safeguards that meet PIPEDA and, where applicable, Law 25 requirements for cross-border transfers.
8. Retention
We keep personal information only as long as necessary for the purposes listed above, or as required by law and professional standards. Email-marketing records are deleted or anonymized within 24 months of your last interaction unless you re-consent sooner.
9. Security
We use industry-standard administrative, technical, and physical safeguards (e.g., TLS encryption in transit, role-based access controls, annual vulnerability scans) to protect personal information against loss, theft, or unauthorized access. Despite these measures, no transmission or storage system is ever guaranteed 100 % secure.
10. Your Rights
Under PIPEDA and applicable provincial laws you may:
- Access the personal information we hold about you. This will only ever be your e-mail and/or name if you shared it with us.
- Correct or update inaccuracies.
- Withdraw consent for marketing at any time.
11. Cookies & Analytics
We aim to not collect any personal identifying data unless explicitly shared with us and use cookies solely for the purpose of maintaining, securing, and improving our website. Hotneon.ca uses first-party and third-party cookies to remember preferences and measure site performance. You can block cookies in your browser settings, but some features may not work correctly. Where required, we obtain your consent for non-essential cookies.
12. How to Contact Us
Hot Neon Learning
Email: hello@hotneon.ca
13. Changes to This Policy
We may update this privacy policy to reflect technological or legal changes. Material changes will be highlighted on this page or via email when appropriate. The “Last updated” date at the top indicates the most recent revision.