Lucidchart
Conditional Formatting Fast Class
Lucidchart users were struggling to unlock one of the platform’s most powerful features: Conditional Formatting. Despite its potential to transform static diagrams into dynamic, data-driven visuals, many intermediate-to-advanced users didn’t even know the feature existed. Those who discovered it found themselves overwhelmed by perceived complexity, unclear value propositions, and learning resources that felt abstract or irrelevant to their day-to-day work.
Background
Hot Neon developed a narrative-driven Fast-Class experience that puts users in the shoes of a fictitious character named Mia, a Product Operations Manager at PaddleGuru who transforms chaotic spreadsheet data into a clear, dynamic visual story. This 10-15 minute learning journey follows a strategic WHY/WHAT/HOW structure, making complex features feel accessible and immediately applicable.
The course weaves together foundational concepts such as: If/Then logic, rule ordering and data linking, with advanced techniques like custom formulas and duplicator tools, as well as exciting innovations like AI-generated rules, dynamic shapes, branded visuals.
Interactive components and optional “pause and try” prompts keep learners engaged, while a downloadable cheat sheet (“Mia’s Rules for Rules”) provides ongoing support after completion.
Rather than abstract tutorials, users experience the real-world value through Mia’s journey: saving time, reducing errors, and creating diagrams that actually work for their teams.
Services Provided
Solution
Hot Neon developed a narrative-driven Fast-Class experience that puts users in the shoes of Mia, a Product Operations Manager at PaddleGuru who transforms chaotic spreadsheet data into a clear, dynamic visual story. This 10-15 minute learning journey follows a strategic WHY/WHAT/HOW structure, making complex features feel accessible and immediately applicable.
The course weaves together foundational concepts (If/Then logic, rule ordering, data linking) with advanced techniques (custom formulas, duplicator tools) and exciting innovations (AI-generated rules, dynamic shapes, branded visuals) – all within Mia’s relatable business scenario. Interactive components and optional “pause and try” prompts keep learners engaged, while a downloadable cheat sheet (“Mia’s Rules for Rules”) provides ongoing support after completion.
Rather than abstract tutorials, users experience the real-world value through Mia’s journey: saving time, reducing errors, and creating diagrams that actually work for their teams.
Impact
This story-driven approach transforms how users discover and adopt Conditional Formatting. By showcasing authentic business value through a relatable character, the Fast-Class breaks down adoption barriers and builds user confidence. Learners don’t just understand the features – they see exactly how to apply them to create diagrams that evolve with their business needs.
The program empowers users to move from static documentation to living, breathing visuals that automatically highlight what matters most. Instead of spending hours collecting information or running around for updates, teams can rely on diagrams that surface insights, accelerate alignment, and drive more intentional conversations that lead to impactful actions.
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